Refund and Returns Policy

Welcome to Clix, your trusted partner in digital marketing solutions. We understand the importance of your satisfaction and strive to deliver top-notch services tailored to your needs. In the event that you encounter any issues with our services, here’s our policy on refunds and returns to ensure your peace of mind:

1. Refund Eligibility:

We offer refunds on our services within 30 days of purchase under certain conditions. Refunds will be considered in the following scenarios:

  • If you are dissatisfied with the quality of our service and can provide valid reasons for the dissatisfaction.
  • If there has been an error on our part that has led to an unsatisfactory outcome.

2. Returns:

Given the nature of our online services, returns are not applicable in the traditional sense. However, if you encounter any issues or discrepancies with the services provided, please contact us immediately so that we can address your concerns and work towards a satisfactory resolution.

3. Dispute Resolution:

If you believe that you are entitled to a refund, please contact our customer support team with details of your concerns and any relevant documentation. We will review your case promptly and work with you to find a fair solution.

4. Non-Refundable Items:

Certain services may not be eligible for refunds, including:

  • Services that have already been fully rendered or completed.
  • Customized solutions that have been specifically tailored to meet your requirements.

5. Refund Process:

To request a refund, please follow these steps:

  • Contact our customer support team within 30 days of purchase, providing details of your concerns and any supporting evidence.
  • Our team will review your case and may request additional information if necessary.
  • If your refund request is approved, we will process the refund to the original payment method used for the purchase.

6. Refund Processing Time:

Please allow up to 7-10 business days for the refund to be processed and reflected in your account.

7. Contact Us:

If you have any questions or concerns regarding our refunds and returns policy, please don’t hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our services.

Thank you for choosing Clix as your digital marketing partner. We look forward to serving you and exceeding your expectations!